Caramel Suede Fixed-Back Lounge Chair with Ottoman

Absolutely! After customers select a furniture style, they can choose fabric colors that match their home’s color scheme—this ensures the furniture blends perfectly into every corner of their ideal home. If you have any special requests or need assistance, please feel free to Contact Us Here directly at any time.

Our fabrics are dyed with minimal Volatile Organic Compounds (VOCs), which are harmful to air quality and respiratory health. This ensures that our fabrics are environmentally friendly and safe for use in your home.

Rest assured—what you see is what you get! We shoot all product photos/videos in natural light without heavy filters, so the fabric texture (e.g., linen/cotton touch) and wood grain are 100% consistent with the real thing. For the padding, we exclusively use high-resilience foam (tested to resist sagging after 10,000+ sits) that bounces back instantly, keeping the chair’s elegant shape for years.

Every chair's dimensions are measured manually, with an error margin of less than 3 cm—you can rely on the figures provided on the product page

Treemonkeys Bentwood product has a normal lifespan of over 10 years. We offer a 3-year quality warranty for all our products. For any issues, please contact our online customer service directly.

After your order is shipped, we will send you a shipping tracking number and a tracking link via email/SMS. Meanwhile, the tracking information will be updated synchronously in the "My Orders" section of your Shopify account.

No hidden fees at all! The amount displayed on the checkout page is the total amount you need to pay, and no additional fees will be charged afterwards.

• Style modification: Order details cannot be modified after the order is placed. Please carefully confirm the product information before checkout. This is because we will arrange the purchase of materials corresponding to your order and start production immediately upon receiving it.

• Address modification: You can apply to modify the shipping address (country/region cannot be changed) within 24 hours after order submission, provided that the order status does not show "Shipped". Once the order is marked as "Shipped", address modification is no longer possible.

• ① Online Customer Service: Responses will be provided within 12 hours on working days.

• ② Work Order/Email/Social Media Private Message: Initial responses will be given within 12-24 hours. For complex issues (e.g., warranty claims, shipping claims), resolution will be provided within 3-5 working days.

• ③ For urgent matters, please mark your inquiry as "Urgent", and we will prioritize handling it.

After the order is submitted and paid, the system will complete the review and confirmation within 1-2 working days (review is faster on working days; weekends and holidays will be delayed accordingly). Once confirmed, an "Order Confirmation Email" containing order details and estimated shipping time will be sent to your registered email address.How to check the order status: Log in to your Shopify account, go to the "My Orders" page, and you can view the real-time status (Unpaid/Confirmed/Processing/Shipped/Completed/Cancelled).

We package every chair in a thickened carton, with an additional outer wooden frame for protection—this ensures no damage during shipping. All orders include door-to-door delivery service. You will receive a detailed assembly video; most customers can finish the assembly in just 5 minutes. If the chair arrives damaged, please send us photos within 48 hours, and we will provide free replacement parts or a new chair. For any issues (e.g., loose hardware) within 1 year, our after-sales team will respond and resolve the problem within 48 hours.